Customer Care Representative with German
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
First line of enquiry for customer calls and Log the call into a database.
Ensure that the customer is entitled to the service, validate customer contract details.
Manage the service requests through different access channels. .
Manage customer expectations and identify customer problems.
Perform re-entitlement and clarification and contact customer in case clarifications are needed, monitor the service event.
Handle on time case escalations and complex situations.
Coordinate support activities, plan and dispatch parts and onsite engineers.
Participate in projects for process or quality improvements.
Provide feedback and analysis of cases.
Manage multiple tasks or cases simultaneously with minimal supervision.
Keep technical documentation as per requirement.
Meet the deadlines and keep the service level agreements.
Analyze customer enquiries related to the usage of specific HPE web portals and provide feedback.
High School
Professional experience: six months in customer support environment.
Phone and remote support experience.
Excellent language skills in German and English.
Very good analytical and problem solving skills.
Excellent communication skills.
Excellent customer service skills.
Team player.
Accuracy and Precision.
Ability to work under pressure.
Time management skills and ability to work with tough deadlines.
Ability to properly maintain technical and case documentation.
Ability to handle multiple tasks at the same time and ability to prioritize.
Ability to work with business processes.
Willing to work on shifts.
At HPE, we deliver equal opportunities, flexible work-life balance and constantly evolving career growth as well as competitive benefits, salary and shared values and purpose.
HPE is an equal opportunity employer: minority, female, veterans, individuals with disabilities, LGBTQIA+ and affirmative action. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives and skills. We do not discriminate and all decisions are made on the basis of qualifications, merit and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
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