Aruba WLAN Network Engineer with English София

Aruba WLAN Network Engineer with English
София

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.


Troubleshoot and diagnose customer issues, ensuring satisfactory resolution.

Maintain consistent customer satisfaction.

Provide support for Case Management and Solution Management.

Case Management: Ensure timely identification and resolution of reported issues.

Solution Management: Ensure optimal performance of customer solutions.

Demonstrate the ability to multitask and work independently with minimal supervision.

Exhibit excellent communication and interpersonal skills.

Formulate action plans (both technical and operational) to analyze and resolve reported issues.

Assign reported issues to the appropriate department and ensure proper follow-through.

Escalate issues as necessary to ensure timely resolution of customer concerns.

Validate customer issues in a remote lab when required.

Collaborate effectively in a team environment, including interactions with Aruba and customer colleagues, QA teams, engineers, and field organizations.
Preferred Qualifications:

Excellent communication in English (Second European language is an advantage)

Bachelor’s degree in computer engineering or Communication/Electrical Engineering required or Equivalent experience.

Prior Experience in Networking Domain or customer support.

Preferred Skills:

CCNA or other network associate certificate level knowledge

Routing & Switching experience and knowledge

Wireless knowledge/certificate is considered as an advantage
"At HPE, we deliver equal opportunities, flexible work-life balance and constantly evolving career growth as well as competitive benefits, salary and shared values and purpose.

HPE is an equal opportunity employer: minority, female, veterans, individuals with disabilities, LGBTQIA+ and affirmative action. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives and skills. We do not discriminate and all decisions are made on the basis of qualifications, merit and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. "