Compute Engineer II with German
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Timely response to customers via phone/mail/web. Logs case, provides information & troubleshoots to solve customer problems according to company KPIs for the business
Manages customer expectations by taking into consideration the entitlement
Works with customers to identify the problem statement
Once problem statement is clear, determines necessary actions which might include gathering and analyzing logs, engaging in remote sessions, using VRG, in order to troubleshoot, diagnose and solve the problem
Keeps customers informed, sets and follows commitments, keeps precise case documentation and case ownership
Timely elevates and/or escalates to next level when the case is complex
Achieves personal goals assigned by the direct manager
Works together with other team members to achieve team goals
Participates in projects for process or quality improvements
Manages multiple tasks or cases simultaneously with minimal supervision
Actively captures resolutions of new issues and documents them in the respective data base
Acts as a first point of contact for Engineer I for guidance on technical and business process issues
Keeps documentation as per requirements
Meets the deadlines and keeps the service level agreements
Is compliant with all internal rules, policies and procedures, and ensures performance as per all work instructions and/or orders (written or oral), legally assigned by the direct manager, by officials acting for the direct manager or by any manager of a hierarchical level higher than the direct manager
Encourages outstanding team morale and maintains highest ethical standards
Strictly follows the procedures, the policies, and Standards of Business Conduct of the company
High School/Bachelor/Master degree
Professional experience: at least 2 years of experience as Technical Engineer or in a similar environment
Very good command of English
Excellent language skills in German
Customer oriented, courteous, assertive, and motivated to take charge of both customer engagement and problem resolution
Excellent oral and written communications skills
Positive attitude towards team members, customers, and partners
Capable of being self-managed, and a team player, quality conscious, efficient, flexible, and eager to share and acquire knowledge.
Analytical and problem-solving skills
Advanced IT knowledge
Advanced knowledge of server / storage / networking / operational systems
Customers (Internal/External) Service Request Handling
Excellent business process knowledge
Excellent work tools knowledge
MS Office tools
"At HPE, we deliver equal opportunities, flexible work-life balance and constantly evolving career growth as well as competitive benefits, salary and shared values and purpose.
HPE is an equal opportunity employer: minority, female, veterans, individuals with disabilities, LGBTQIA+ and affirmative action. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives and skills. We do not discriminate and all decisions are made on the basis of qualifications, merit and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. "
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