Backoffice Support Professional with Italian or German (Hybrid and Flexible shifts) София

Backoffice Support Professional with Italian or German (Hybrid and Flexible shifts)
София

At Астреа Рикрутмънт ЕООД, we are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been

among the best in the recruitment field for 17 years. We believe that we can change people's

lives by helping them become the best version of themselves. We participate in the

development of many Bulgarian and international companies, helping them find the right

people and solutions for their business. Our network of satisfied candidates and clients

continues to grow, remaining our greatest pride and motivation.

For one of our clients – a world-renowned gaming and online entertainment company known

for their outstanding services, we are on a lookout for communicative, skilled and motivated

individuals for the role of Backoffice Support Professional with Italian or German (Hybrid and Flexible shifts).
* Assist players via live chat and email, addressing questions and resolving issues;

* Inform players about promotions, regulation changes, and requirements;

* Deliver fast, accurate, and friendly responses;

* Stay updated on company policies and procedures;

* Work in a fast-paced environment, hitting targets as we grow our services;

* Get involved in projects and task groups to understand the business in-depth.
* No prior experience required (any experience in customer support, online gaming, or

payment processing is a plus);

* Excellent verbal and written skills in Italian or German and English;

* Tech-savvy with proficiency in communication and office tools;

* Ability to multitask, think on your feet, and make sound decisions;

* Availability to work on shifts and a preference for a flexible schedule;

* Detail-oriented, highly motivated, and able to assess customer needs.
* No prior experience required (any experience in customer support, online gaming, or

payment processing is a plus);

* Excellent verbal and written skills in Italian or German and English;

* Tech-savvy with proficiency in communication and office tools;

* Ability to multitask, think on your feet, and make sound decisions;

* Availability to work on shifts and a preference for a flexible schedule;

* Detail-oriented, highly motivated, and able to assess customer needs.