Customer Success Specialist with German and English София

Customer Success Specialist with German and English
София

Who we are

Sutherland is a global leader in digital transformation and world-class customer service. We are the driving force behind today’s experiential giants – the companies best known for the transformative experiences they deliver, operating in a variety of industries, from technology & travel to telecommunications, banking and more.

Sutherland

Unlocking digital performance. Delivering measurable results.

What we are looking for

Our partner is a well-known international company. They are the choice to the majority of global leaders of process equipment and device manufacturing within the semiconductor industry. Consistently delivering innovation, best-in-class reliability and cost of ownership, with a solutions that are optimized for value within their applications.

Currently, they are opening their new service center in Bulgaria, and we are looking for a motivated and eager-to-learn professional to join their team in the role of:

Customer Success Specialist with German and English/ From SR Associate Professional – Finance Transformation Process – Accountant

Responsibilities include but are not limited to:

Sales order & Claims creation

Maintenance of customer portal

Customer query handling related to TAT or amendments to orders

Disputes / Issue resolution and RCA

MIS reporting as needed

The ideal candidate will display the following attributes:

Responsible for & Understands Order Management Process

Excellent knowledge of German and English language level B1-B2 or higher.

A very high level of Customer Orientation

Should have Analytical skills.

Order management – Prior Order Booking experience in Oracle

Ability to work fact-based with high agility, accuracy and attention to detail

Ability to determine and resolve root cause issues

An understanding of business processes and controls

High energy / drive for results

Priority setting / time management

Ability to plan and work in an organized way.

Able to follow processes and provide “Best in Class” service and support

Ability to work empowered, transparent and to tight deadlines and manage own and department workload accordingly

Ability to manage routine to moderately complex problems or disputes

Ability to work as an individual but also with other team members with minimum supervision once training is completed

Good working knowledge in MS Office applications: Word, Excel, & PPT

Good interpersonal and communication skills both written and oral

What we offer

Long-term job security with permanent contract;

Additional health insurance and life insurance;

Food vouchers;

Regular shifts, Mon-Fri (9h to 18h);

Competitive salary + extra bonuses;

World-class on-the-job training;

Multisport card partially covered by the company;

You will become part of a recognized international market leader and can enrich your CV;

An ambitious corporate culture that encourages internal promotions and professional development;

Team building and social activities, volunteer participation, charity events and much more!

Apply and you will get the full broad information about your possibilities with us!