Customer Support Specialist
Company Overview
We are a new full-scale online casino, a Bulgarian subsidiary of an Estonian holding company with headquarters in sunny Varna, Bulgaria. We are a fast-growing company with a dynamic and entrepreneurial culture, and we're committed to providing our employees with opportunities for growth and development
As our online casino continues to experience rapid growth, we are actively seeking ambitious and motivated individuals to join our dynamic Customer Support Team.
Responsibilities:
➤ Promptly respond to customer inquiries and support requests through various channels, including email, live chat, and phone, ensuring timely and effective resolution;
➤ Assist customers with a range of account-related issues, including but not limited to logging in, depositing funds, and withdrawing funds, providing expert guidance and support throughout the process;
➤ Demonstrate exceptional problem-solving skills to efficiently resolve customer complaints or issues, striving to exceed customer expectations and maintain high satisfaction levels;
➤ Serve as a knowledgeable resource by providing accurate and up-to-date information about our diverse selection of games, promotions, and other features of our online casino, assisting customers in making informed decisions;
➤ Actively monitor customer accounts to identify and address any potential fraudulent activity promptly, taking necessary actions to maintain a secure and trustworthy gaming environment;
➤ Collaborate closely with other departments, such as marketing and operations, to ensure a seamless and delightful customer experience, fostering effective cross-functional teamwork;
➤ Maintain meticulous records of customer interactions and feedback, ensuring accuracy and completeness, which can be utilized for future analysis and continuous improvement;
➤ Stay abreast of industry trends and best practices, continuously expanding your knowledge to provide exceptional customer service and offer relevant recommendations;
Does it sound like You?
➤ Ability and willingness to work in shifts 24/7;
➤ Excellent written and verbal communication skills;
➤ Strong problem-solving and critical-thinking abilities;
➤ Ability to multitask and work in a fast-paced environment;
➤ Strong attention to detail and accuracy;
➤ Ability to work independently and as part of a team;
➤ Familiarity with online casino games and the online gaming industry;
Why us?
➤ Various career development opportunities
➤ Multicultural working environment
➤ Competitive salary
➤ Fun events
➤ Flexible working conditions
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