Gaming Support Specialist with German and English София

Gaming Support Specialist with German and English
София

We are committed to transforming the challenges of finding a new job into an inspiring path

of change and support. With pride, we can say that we have been among the best in the

recruitment field for 17 years. We believe that we can change people's lives by helping them

become the best version of themselves. We participate in the development of many

Bulgarian and international companies, helping them find the right people and solutions for

their business. Our network of satisfied candidates and clients continues to grow, remaining

our greatest pride and motivation.

For one of our clients – a worldwide leader in customer experience management solutions

and services, we are looking for friendly, analytical and team-oriented people for the role of

Gaming Support Specialist with German and English.
* Provide a high-quality service and happy experiences for the customers;

* Communicate via inbound calls, live chats, emails, and social media inquiries;

* Address any questions or issues from customers;

* Ensure that the correct information and timely solutions are offered every time;

* Represent the company and product brand in the required manner.
* Fluency in German and English (both written and spoken);

* Excellent interpersonal skills and team-player attitude;

* Organized, analytically-minded and good at problem-solving;

* Good typing and computer skills (MS Office);

* Previous customer service experience is a bonus but not a must;

* A passion for sports and e-gaming is a plus.
* Flexible working time with shifts from Monday to Sunday;

* Competitive salary of 3800 BGN GROSS;

* Comprehensive initial training and ongoing upskilling (fully paid by the company);

* Professional development programs and opportunities to grow in-house;

* Health & wellbeing initiatives to support employee well-being;

* Additional Perks: Health and Life Insurance, Multisport card, transport allowance, bonuses

for special life events, educational leave, corporate discounts, company events…;

* Office conveniently located near bus and metro stations.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next

step. Kindly share your detailed resume in English when you get a chance. (and don't forget

to include the reference number SM_GSSG).

Rest assured that we will reach out promptly to the candidates whose profiles closely match

our requirements. Your privacy is of utmost importance to us, and all your information is

safeguarded in compliance with the regulations of the Commission for the Protection of

Personal Data (Астреа Рикрутмънт ЕООД, reg. No 1809).