Non-Voice Support Specialist with German, Portuguese or Italian and English (Hybrid). София

Non-Voice Support Specialist with German, Portuguese or Italian and English (Hybrid).
София

We are committed to transforming the challenges of finding a new job

into an inspiring path of change and support. With pride, we can say that we have been

among the best in the recruitment field for 17 years. We believe that we can change people's

lives by helping them become the best version of themselves. We participate in the

development of many Bulgarian and international companies, helping them find the right

people and solutions for their business. Our network of satisfied candidates and clients

continues to grow, remaining our greatest pride and motivation.

For one of our clients – a world-renowned gaming and online entertainment company known

for their outstanding services, we are on a lookout for communicative, skilled and motivated

individuals for the role of Non-Voice Support Specialist with German, Portuguese or

Italian and English (Hybrid).


* Assist players via live chat and email, addressing questions and resolving issues;

* Inform players about promotions, regulation changes, and requirements;

* Deliver fast, accurate, and friendly responses;

* Stay updated on company policies and procedures;

* Work in a fast-paced environment, hitting targets as we grow our services;

* Get involved in projects and task groups to understand the business in-depth.
* No prior experience required (any experience in customer support, online gaming, or

payment processing is a plus);

* Excellent verbal and written skills in German, Italian or Portuguese and English;

* Tech-savvy with proficiency in communication and office tools;

* Ability to multitask, think on your feet, and make sound decisions;

* Detail-oriented, highly motivated, and able to assess customer needs.
* Stellar salary and up to 25% discretionary annual performance bonus;

* Skills bonuses (600 BGN) up to 3 times a year;

* 250 BGN for personal interests or hobbies;

* 1000 BGN baby bonus;

* Health and dental insurance for you and your family;

* Contribution to transport and lunch expenses;

* Career development opportunities and in-house training;

* Sports programs, social events, and parties;

* Free snacks, drinks, and relaxation areas in the office (PlayStation and pool table).

If you feel excited and confident that you're the perfect fit, we encourage you to take the next

step. Kindly share your detailed resume in English when you get a chance. (and don't forget

to include the reference number SM_NVSSGPIE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match

our requirements. Your privacy is of utmost importance to us, and all your information is

safeguarded in compliance with the regulations of the Commission for the Protection of

Personal Data (Астреа Рикрутмънт ЕООД, reg. No 1809).