Technical lead - Citrix and Virtualization София

Technical lead - Citrix and Virtualization
София

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.


Apply broad technical skills to operate within remote data center service management team

Handle complex technical cases and requests

Deliver strategic account support

Coordinate technical activities for one or more customers

Act as a consultant in service delivery and certain technology or application

Drive and govern all contract defined ITIL practices and be the interface person towards customer and delivery engine

Act as HPE Change and Problem Coordinator and attend Customer Change Advisory Board (CAB)

Mentor and assist team members on complex situations (incidents, problems, changes, escalations etc)

Participate in the design of support solutions

Assist local account teams or project managers in solution planning, delivering, and managing complex support solutions

Lead customer expectation management as part of escalation process

Manage technical knowledge transfer and maintain training plans

Support or lead service transition projects

Customize solutions for our customers in the domain of application availability, performance monitoring and reporting and IT Service Management (ITSM) and drive their implementation.

Conduct internal trainings

Lead all type of internal projects

Use improvement methodologies, lead, participate and support quality improvement initiatives.
Bachelor/Master degree

Professional experience: over 7 years of professional experience in the IT support or relevant experience

IT Service Management (ITIL)

Fluent in English language

Solid level of expertise in Citrix:

Experience in managing Citrix Virtual Apps and Desktops via Citrix Cloud and On-Premise

Excellent knowledge in Citrix Storefront, License Server, Director, WEM, NetScaler, ADM

Excellent knowledge in PVS technology.

Experience in publishing third party applications.

-Eperience with FS Logix

Knowledge and experience with VMWare Horizon, VMware (vSphere, NSX, vSAN), ESXi, XenServer.

Experience with LDAP and directory services, application servers and network infrastructure

Experience with industry IT infrastructure monitoring tools and solutions

Any additional experience with Microsoft products is an advantage

Excellent technical and analytical skills

Excellent communication skills

Ability to isolate and solve complex problems

Ability to interact with people (customer and internal HPE) at all levels, across all geographic regions

Time management skills and working with tough deadlines.
"At HPE, we deliver equal opportunities, flexible work-life balance and constantly evolving career growth as well as competitive benefits, salary and shared values and purpose.

HPE is an equal opportunity employer: minority, female, veterans, individuals with disabilities, LGBTQIA+ and affirmative action. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives and skills. We do not discriminate and all decisions are made on the basis of qualifications, merit and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. "