Voice Communication Agent with German (HYBRID) Варна

Voice Communication Agent with German (HYBRID)
Варна

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job

into an inspiring path of change and support. With pride, we can say that we have been

among the best in the recruitment field for 18 years.

For one of our clients – customer experienced technology company providing outsourced

sales, support, and business process solutions to large corporations, we are looking for a Voice

Communication Agent with German (HYBRID).
*Provide high-quality voice support to customers, assisting with inquiries related to mobile

services, billing, and technical issues;

*Troubleshoot and resolve customer issues via phone, ensuring prompt and efficient solutions;

*Maintain up-to-date knowledge of company products, services, and promotions to offer

accurate information to customers;

*Deliver exceptional customer service while adhering to company guidelines and performance metrics;

*Document customer interactions and feedback in system for future reference and quality assurance.
*Proficiency in German (B2-C1 level) with excellent verbal and written communication skills;

*Previous experience in customer service, ideally within the telecommunications or mobile

services industry;

*Strong problem-solving skills and the ability to handle customer complaints professionally and efficiently;

*Ability to work in a fast-paced environment while maintaining high service quality;

*Familiarity with mobile operator services, products, and billing systems is an advantage;
*Office location – good transport links and close to the metro;

*Work from home, day shifts;

*Health Insurance – after 3 months, with the option to add a family member;

*Gym membership – access to 200+ fitness centers;

*Meal vouchers.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next

step. Kindly share your detailed resume in English when you get a chance. (and don't forget

to include the reference number SM).

Rest assured that we will reach out promptly to the candidates whose profiles closely match

our requirements. Your privacy is of utmost importance to us, and all your information is

safeguarded in compliance with the regulations of the Commission for the Protection of

Personal Data (Astrea Recruitment, reg. No 1809).