Lead F&A Customer Care with German and English София

Lead F&A Customer Care with German and English
София

Who we are 

Sutherland is a global leader in digital transformation and world-class customer service. We are the driving force behind today’s experiential giants – the companies best known for the transformative experiences they deliver, operating in a variety of industries, from technology & travel to telecommunications, banking and more.

What we are looking for 

Our partner is a well-known international company. They are the choice to the majority of global leaders of process equipment and device manufacturing within the semiconductor industry. Consistently delivering innovation, best-in-class reliability and cost of ownership, with a solution that are optimized for value within their applications.

Currently, they are opening their new service center in Bulgaria, and we are looking for a motivated and eager-to-learn professional to join their team in the role of:

Lead F&A Customer Care with German and English

Responsibilities:

Directs, administers, and controls the day-to-day operations and activities in an assigned area to deliver KPIs.

Sales order & Claims creation

Maintenance of customer portal

Customer query handling related to TAT or amendments to orders

Disputes / Issue resolution and RCA Claims and Returns Management

Customer data management

Transaction Accuracy Audit

MIS reporting

Data analysis and creating designated reports and presentations

Participate in calibrations to ensure consistent scoring & feedback

Make recommendations and drive improvement

Help enhance product/process knowledge of new/existing team members

Ensure that internal policies, procedures, and compliance regulations are being followed

Customer/Client Interactions

Leverage process knowledge to proactively identify areas of concern & highlight to the service excellence team

Prepare TNI, publish and execute for 100% closure

Real Time Support (Production/Live Support) on the floor according to business requirement

Qualifications

Understanding of Order Management

Extremely good verbal & written communication skills

Ability to work under pressure

Presentation, Feedback & Coaching skills

Hands on experience on Oracle, MS-Excel and Power Point

Understanding of transactional quality

What we offer:

Long-term job security with permanent contract

Additional health insurance and life insurance

Food vouchers

Regular shifts, Mon-Fri

Competitive salary + extra bonuses

World-class on-the-job training

Multisport card partially covered by the company

You will become part of a recognized international market leader and can enrich your CV

An ambitious corporate culture that encourages internal promotions and professional development

Team building and social activities, volunteer participation, charity events and much more

Apply and you will get the full broad information about your possibilities with us

Only short-listed candidates will be contacted All your information will be kept confidential according to EEO guidelines.