Customer Care Specialist with German and English (Hybrid) Варна

Customer Care Specialist with German and English (Hybrid)
Варна

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job

into an inspiring path of change and support. With pride, we can say that we have been

among the best in the recruitment field for 17 years. We believe that we can change people's

lives by helping them become the best version of themselves. We participate in the

development of many Bulgarian and international companies, helping them find the right

people and solutions for their business. Our network of satisfied candidates and clients

continues to grow, remaining our greatest pride and motivation.

For one of our clients – a company dedicated to providing excellent services and striving for

customer satisfaction, we are looking friendly, skilled and customer-oriented people for the

role of Customer Care Specialist with German and English (Hybrid).
* Handling incoming customer inquiries via phone and email professionally and promptly;

* Providing in-depth information on products and services, emphasizing their unique features

and benefits;

* Understanding customer needs and offering personalized advice to help them select the

right product;

* Scheduling appointments and following up with customers to ensure satisfaction;

* Achieving and surpassing customer service and sales goals set by management.
* Fluency in written and spoken German (C1) and English (B2) is essential;

* Proven experience in customer service, sales, or a related field is desired;

* Strong communication and interpersonal skills;

* Ability to persuade and negotiate in a positive, customer-friendly manner;

* Skilled in identifying customer needs and offering tailored product recommendations;

* High level of motivation, enthusiasm, and a proactive attitude.
* Competitive salary and additional health insurance;

* Performance bonuses and referral bonuses;

* Permanent full-time position and paid annual leave days;

* Additional health insurance and other benefits, including exclusive discounts and offers;

* Flexible working hours and hybrid model of work (2 days from the office);

* Comprehensive training provided (2 weeks + 2 weeks shadowing);

* Digital food vouchers and multisport card on preferential prices;

* Supportive management encouraging innovation, personal growth, and career development.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next

step. Kindly share your detailed resume in English when you get a chance. (and don't forget

to include the reference number SM_CCSGE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match

our requirements. Your privacy is of utmost importance to us, and all your information is

safeguarded in compliance with the regulations of the Commission for the Protection of

Personal Data (Astrea Recruitment, reg. No 1809).