Technical Support Representative with French, German, Italian, Spanish or English (Hybrid) София

Technical Support Representative with French, German, Italian, Spanish or English (Hybrid)
София

At HRS, we believe the right job can transform a person's life and the right person can transform a business. We're passionate about connecting our candidates with the right job for them. You are not an exception!

The extensive experience in the human resources industry under our belt has given us valuable insights and extensive knowledge of corporate cultures and thus enabled us to locate the best candidates for our clients.

Our partner is one of the leading global providers of communication technologies. They are looking for a Technical Support Representative with French, German, Italian, Spanish, or English (Hybrid) to join their team.

Main Responsibilities:

Provide advanced Hardware, Software, and Network problem diagnosis resolution to customers and end-users;

Perform High-level technical guidance and assistance in problem-solving, analyze system logs, and perform remote troubleshooting;

Maintain thorough documentation of troubleshooting steps, issue resolutions, and customer interactions to facilitate knowledge sharing and improve support efficiency;

Consistently achieve client KPIs and actively participate in the improvement of the existing client Knowledge Database;

 

The Client Offers: 

Competitive salary based on experience;

Great social benefits package - food vouchers, sports card, additional medical insurance, transportation allowance, discounts;

Nice and friendly multicultural atmosphere;

Opportunity to choose between day and night shifts schedule;

Hybrid model of work;

25 days paid leave;

Free courses in this field, trainings, and upskilling program;

Real chances to develop professionally in the company according to one's preferences.

This would be the right role for you if you:

Have excellent verbal and written French, German, Italian, Spanish or English (C1/C2 Level);

Fluent level of English (B2-C1);

Previous experience in Software and Hardware troubleshooting support will be considered an advantage; 

Experience with Networking, VoIP, and Linux will be considered an advantage;

Analytical and systematic problem-solving skills are required;

Apply and you will get the full broad information about your possibilities with HRS Bulgaria!

All applications will be treated strictly confidential.

Only short-listed candidates will be contacted.

HRS Recruitment Services Bulgaria притежава лиценз от Националната Агенция по Заетостта с №2525 от 26. 04. 2018 г.