Disputes Support Assistant with German (Hybrid/Backoffice) София

Disputes Support Assistant with German (Hybrid/Backoffice)
София

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job

into an inspiring path of change and support. With pride, we can say that we have been

among the best in the recruitment field for 17 years. We believe that we can change people's

lives by helping them become the best version of themselves. We participate in the

development of many Bulgarian and international companies, helping them find the right

people and solutions for their business. Our network of satisfied candidates and clients

continues to grow, remaining our greatest pride and motivation.

For one of our clients – one of the world’s leading companies, committed to delivering

exceptional products and services worldwide, we are looking for focused, organized and

communicative problem-solvers for the role of Disputes Support Assistant with German

(Hybrid/Backoffice).
* Handling and resolving customer issues/disputes promptly and escalating when necessary;

* Utilizing technology tools and systems, including SAP, for accurate CTC data;

* Providing supporting documentation to customers and managing follow-up issues;

* Delivering high-quality services and adhering to company policies;

* Assisting and advising team members and offering feedback to the disputes team lead;

* Documenting and updating disputes work instructions and striving to improve processes;

* Gathering data for audits, building strong relationships with stakeholders, and liaise with

business units’ finance teams and other departments;

* Fostering positive relationships with business units and ensuring smooth deployment of

disputes processes in the shared services center.
* Fluency in German and English with excellent communication and interpersonal skills;

* Experience in a multinational organization or shared services environment with good

business acumen;

* Strong focus on providing a high-level customer service;

* Team-player attitude and a desire to be of service to others;

* Analytically-minded and a problem-solver;

* Skilled with time-management, planning and prioritizing tasks;

* Bachelor's degree.


* Competitive compensation, rewards scheme and paid annual leave days;

* Strong social benefits package and corporate discounts;

* Recognition programs and social activities and events;

* Hybrid model of work (2 days at the office, 3 at home);

* Full-time Backoffice job on a standard working time and week (free weekends);

* Initial training (during the first 4 weeks) and various career growth opportunities;

* Modern and comfortable working environment and tools;

* Excellent health and wellbeing conditions and supportive and friendly atmosphere.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next

step. Kindly share your detailed resume in English when you get a chance. (and don't forget

to include the reference number SM_DSAG).

Rest assured that we will reach out promptly to the candidates whose profiles closely match

our requirements. Your privacy is of utmost importance to us, and all your information is

safeguarded in compliance with the regulations of the Commission for the Protection of

Personal Data (Astrea Recruitment, reg. No 1809).