Tech Support Guru with German София

Tech Support Guru with German
София

Sutherland is seeking an attentive and goal-oriented person to join us as Technical Support Guru. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Your main tasks:

Provide first class customer service and technical support through phone and e-mail

Help customers with account, product and order -related inquiries

Utilize provided tools and resources to resolve customer issues and walk-through

Represent the client in a professional yet friendly manner through phone and email interaction

Adhere to client’s defined processes & procedures and company policies

Transfer or endorse contacts to the appropriate department for resolution

Qualifications

Excellent  German – both written and spoken

Very good English

Computer Navigation Skills and multi-tasking

Knowledge in internet router’s specifications, internet connectivity and troubleshooting

Ability to communicate technical issues clearly to non-technical users

Knowledge in Consumer Electronics’ specifications, usage, and troubleshooting

Excellent communication skills

Flexible working hours

What’s in It for You: 

A competitive remuneration package that rewards your expertise.

Work in a contemporary office setting in Sofia’s vibrant heart.

Performance-based incentives to keep you motivated.

Access to premium training to bolster your skills.

For those relocating, a generous package awaits to ease your transition to Sofia.

A comprehensive benefits package, including additional health and life insurance, food and gift vouchers, and a transport allowance.

Employee recognition programs to celebrate your achievements.