Customer Care Agent with Czech or Norwegian (Standard working time) София

Customer Care Agent with Czech or Norwegian (Standard working time)
София

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18

years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and

international companies. We believe in helping people grow into their best selves, and our

ever-growing network of happy candidates and clients is what drives us forward. Let’s shape

the future together!

For one of our clients – a large, globally-present company offering their services and

products in customer experience management field, we are looking for polite, customer-

oriented and up-beat people for the role of Customer Care Agent with Czech or Norwegian (Standard working time).


* Provide efficient and effective customer support via tickets and calls;

* Deliver tailored solutions with a focus on excellent customer service;

* Guide customers through processes to ensure a smooth and high-quality experience;

* Identify and report on recurring issues and frequently asked questions;

* Collaborate with colleagues to foster a positive and productive work environment.
* Strong team player with a commitment to contributing to team success;

* Fluency in Czech or Norwegian with excellent English proficiency;

* A positive, customer-focused mindset and dedication to exceptional service;

* Excellent communication skills and a proactive attitude;

* Familiarity with major operating systems is an advantage.
* Competitive salary with stable full-time employment;

* Comprehensive health coverage and fully paid annual leave;

* Four weeks of training and ongoing professional development opportunities;

* Performance bonus after the third month (up to 5% of base salary);

* A supportive, friendly workplace culture;

* Standard work hours with weekends off.

If you’re excited and confident that you’re the perfect fit, we’d love to hear from you! Take the

next step by sending us your detailed resume in English at your earliest convenience. (Don’t

forget to include the reference number SM_)

We’ll be in touch promptly with candidates whose profiles closely match our requirements.

Your privacy is our priority—rest assured that all information is handled in full compliance

with the Commission for the Protection of Personal Data(Astrea Recruitment, reg. No

1809).