Cloud Accounts & Billing Specialist София,работа от вкъщи

Cloud Accounts & Billing Specialist
София

Introduction

The IBM Cloud team supports clients who deliver mission critical processes and leverage the latest innovations in the Cloud catalogue. The team supports a combination of Public, Hybrid, and Multicloud clients who are utilizing the flexibility of IBM Cloud to build and run their business anywhere. IBM Cloud allows deployment on multiple clouds (IBM, AWS, Azure or Google) and systems (IBM Z®, IBM Power® or x86). Public cloud with industry-specific requirements and Watsonx.

At IBM Bulgaria, we make sure that the world continues to operate driven by our latest and greatest technologies, such as System Z, Storage, Power, AIX and many other solutions. In our Client Innovation Center Sofia, the people have the chance to collaborate with the whole world and clients from every corner of it. We already have experts in development, DevOps, QA and Support Engineers. We also have opportunities in more client-oriented roles, such as Emergency Response Managers, Technical Escalation Managers, and many Project management roles.

Your role and responsibilities

For our Revenue Support Enablement Team (RSET), located in Client Innovation Center in Sofia, we are looking for Cloud Accounts & Billing Specialist. The focus of the role involves supporting IBM Cloud Clients through cases, phone calls, and live chat support, addressing inquiries related to account management and invoicing. The team is responsible for resolving issues related to customer billing and accounts.

Main Responsibilities:

Maintain accurate and up-to-date records of all customer accounts – registration, activation, login, and ID; account cancellations, suspension and termination of services; ownership changes and user management

Communicate effectively with customers – cases (IMS/Service Now), phone, live chats, providing contract/modification support related to general cloud issues

Manage accounts receivable functions including billing questions and disputes (AR, revenue services), reconciliations/credits-refunds, order processing, fraud and malicious activity, discounts/pricing adjustments

Provide support for system outages (login and ID)

Utilize tools such as IMS, Service Now, SAP, BSS Dashboard, CyberSource, CFTS

Please note that working time is within Follow the Sun Model. The role supports US Clients from 17. 00 pm to 02. 00 pm BG time. It also includes weekend coverage.

Required education

High School Diploma/GED

Preferred education

Bachelor's Degree

Required technical and professional expertise

Solid experience in customer service, collections or accounts receivable

Client focused with excellent problem solving & decision-making skills

Very good knowledge of Microsoft Office and ability to learn other software tools

Strong analytical skills and attention to details

Fluency in English – both Verbal and written

Preferred technical and professional experience

Advanced account reconciliations

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future.  Join us to help build our leading-edge technology portfolio  designed for cognitive business and optimized for cloud computing.

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ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.  

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.