Supercell Trust and Safety Quality Analyst with Turkish and English София

Supercell Trust and Safety Quality Analyst with Turkish and English
София

TELUS Digital Bulgaria is looking for a passionate and result-driven Trust & Safety Quality Analyst with Turkish and English for Supercell Account.

Responsibilities:

Review/audit the quality of work, provide actionable and constructive feedback both in writing and in person, and participate in dispute processes

Calibration processes for the market and globally

Analyze available data, provide insights, and identify issues affecting the performance

Perform root-cause analysis to identify the most impactful factors and suggest solutions 

Perform deep dives on specific issues as they arise

Report on findings and suggest data-driven solutions and process improvements

Collaborate with trainers and policy managers to address issues and follow up on process improvements

Nice to have: 

Experience performing Root-Cause Analysis in a Trust & Safety context

Good analytical skills and ability to explore and interpret data in a meaningful way, with a focus on actionable insights

Good presentation skills with a focus on using data to communicate compelling narratives and actionable insights

Requirements:

Fluent in Turkish and excellent knowledge of Gaming culture and internet slang

Good knowledge of English

Experience using dashboards to review data (Tableau, Power Bi or other) 

Able to explain QA processes to cross-functional teams 

Great communication skills at navigating disagreements and staying objective

Detail-oriented and experienced in digital operations with complex procedures

Minimum of 6 months experience as Customer Service Representative (will be considered as an advantage)

We Offer:

Fully paid training

Stable job and career development opportunities

Attractive salary

Additional health insurance

50+ benefits and services to choose from

Positive international working environment

Support and learning

Employee referral bonuses

We care about the well–being of our employees, invest in their future growth, and encourage fun and team-building projects!

Does it sound like the perfect job for you?  Apply now!

About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4, 200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

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