User Support Associate (German Speakers)/ For Online Platform София

User Support Associate (German Speakers)/ For Online Platform
София

Alorica Bulgaria is hiring Fluent German Speakers for one of the voice/email/chat possitions

Do you thrive in a fast-paced environment and enjoy exceeding customer expectations? Are you passionate about building positive relationships and finding creative solutions? If so, we want to hear from you!

Alorica is seeking a talented and motivated Customer Support Specialist to join our dynamic team in Sofia, Bulgaria. In this role, you'll be the friendly face (and voice!) behind our thriving online platform, providing exceptional support to our users.

The Perks of Joining Us:

- Competitive salary

- Health insurance to keep you feeling your best!

- Monthly food vouchers to fuel your day (60 BGN)

- Transportation Allowance (60 BGN)

- Multisport card for an active lifestyle (stay healthy and have fun!)

- Bonus system to reward your achievements

- Refer a friend bonus - spread the word and get rewarded!

What You'll Do:

- Be the first line of contact for our online platform users, resolving inquiries and troubleshooting issues efficiently.

- Foster positive customer experiences through clear communication and a solution-oriented approach.

- Continuously learn and adapt to new features and platform updates.

What We're Looking For:

- Fluency in German (B2+)

- Passion for customer service

- You have a genuine desire to help others and go the extra mile to ensure their satisfaction.

- Excellent communication skills: You can clearly and concisely communicate with customers both verbally and in writing.

- Problem-solving abilities

- Enjoy finding creative solutions to customer challenges.

- Team player: You thrive in a collaborative environment and enjoy working with others.

Ready to join our team and make a difference on our thriving online platform? Join us now!

P. S. Personal data of the applicants will be processed in strict confidentiality by Alorica Bulgaria EOOD solely for the purposes of selection and recruitment and will not be transferred to other data controllers unless required by law. Applicants provide their personal data on a voluntary basis and will have the right to access and correct their personal data within a reasonable time upon filing a written request.