Cloud-based Application Support with German and English – Hybrid model София

Cloud-based Application Support with German and English – Hybrid model
София

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job

into an inspiring path of change and support. With pride, we can say that we have been

among the best in the recruitment field for 17 years. We believe that we can change people's

lives by helping them become the best version of themselves. We participate in the

development of many Bulgarian and international companies, helping them find the right

people and solutions for their business. Our network of satisfied candidates and clients

continues to grow, remaining our greatest pride and motivation.

For one of our clients – a global leader in customer experience solutions, dedicated to

helping businesses enhance their customer interactions, we are looking for a tech-savvy

problem solver with a passion for communication for a role of Cloud-based Application Support with German & English – Hybrid model.


* Process and resolve support requests like a pro;

* Dive into system logs to identify issues and trends;

* Use your skills to perform remote troubleshooting with skill and ease;

* Help us consistently achieve client KPIs and exceed expectations;

* Contribute to and improve our client Knowledge Database;

* Provide top-notch technical support to help clients solve problems.
* Process and resolve support requests like a pro;

* Dive into system logs to identify issues and trends;

* Use your skills to perform remote troubleshooting with skill and ease;

* Help us consistently achieve client KPIs and exceed expectations;

* Contribute to and improve our client Knowledge Database;

* Provide top-notch technical support to help clients solve problems.
* Extensive product training and access to educational platform;

* Hybrid model of work after first 3 months on the job;

* Enjoy a standard business week, Monday to Friday – no night shifts;

* Competitive salary with opportunities for growth;

* Join our reward and recognition program;

* Participate in our talent management and development programs;

* Work in a friendly, multicultural environment;

* Enjoy additional fully-covered health insurance;

* Get discounts for a sport card to stay active!

If you feel excited and confident that you're the perfect fit, we encourage you to take the next

step. Kindly share your detailed resume in English when you get a chance. (and don't forget

to include the reference number SM_CASGE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match

our requirements. Your privacy is of utmost importance to us, and all your information is

safeguarded in compliance with the regulations of the Commission for the Protection of

Personal Data (Astrea Recruitment, reg. No 1809).