Support Assistant with Norwegian or Danish and English София

Support Assistant with Norwegian or Danish and English
София

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job

into an inspiring path of change and support. With pride, we can say that we have been

among the best in the recruitment field for 17 years. We believe that we can change people's

lives by helping them become the best version of themselves. We participate in the

development of many Bulgarian and international companies, helping them find the right

people and solutions for their business. Our network of satisfied candidates and clients

continues to grow, remaining our greatest pride and motivation.

For one of our clients – a global company, known for their outstanding services and satisfied

clients. We are searching for reliable, dynamic and bright team-players for the role of

Support Assistant with Norwegian or Danish and English.


* Handling customer issues via phone, email, or chat and striving to solve them effectively;

* Understanding and addressing each customer's needs while hitting performance targets;

* Doing independent research to go above and beyond for customers, educating them on

self-service options;

* Juggling multiple systems to keep records up-to-date and accurate;

* Keeping financial transactions confidential and reporting system faults as needed;

* Supporting colleagues proactively, giving feedback, and helping the team grow.
* Comfortable communicating Norwegian or Danish (C1) and English (at least B2);

* Able to stay cool when dealing with tough customers;

* Quick to adapt to changes in products, processes, and tech;

* Reliable and responsible, good with time management and multitasking;

* Proficient in MS Office application use;

* Past experience in customer service or call center roles is a plus.
* Competitive salary and cool perks;

* Full-time job with part-time options if needed;

* Benefits like healthcare, vouchers, sports discounts, and team activities;

* Convenient office location and assistance if you are moving to Bulgaria to start a new job;

* Initial training is provided;

* Opportunities for growth and training;

* Chance to join a lively international team.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next

step. Kindly share your detailed resume in English when you get a chance. (and don't forget

to include the reference number SM_SMNDE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match

our requirements. Your privacy is of utmost importance to us, and all your information is

safeguarded in compliance with the regulations of the Commission for the Protection of

Personal Data (Astrea Recruitment, reg. No 1809).