Junior Security Analyst София

Junior Security Analyst
София

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.


Deliver 24/7 strategic account support by proactively monitoring customer’s security IT environment

Work with vulnerability and compliance management tools to assess security profiles and react accordingly

Respond to customers inquiries and triage security alerts within respective SLAs

Coordinate support activities

Participate/Drive ITIL based change management, problem management, incident management

Identify and contribute to projects to improve product support, customer satisfaction and team efficiency

Communicate effectively with technical and non-technical stakeholders

Monitor and detect Information Security incidents in real time through centralized monitoring system(s)

Monitor and analyze network traffic, intrusion attempts, activity logs, and system alerts for trends, anomalies, and potential security breaches from SIEM and other platforms

Provide resolution following SOPs (Standard Operation Procedures), working closely with end customers and senior engineering staff

Incident response handling and coordination with Level 1/2/3 teams

Run, lead, and communicate on active incidents to key stakeholders

Manage customer expectations; keep customers informed, set, and follow commitments

Keep precise case documentation and case ownership
University degree or in process of obtaining

Professional experience: at least one year in customer support environment

Fluent in written and verbal English

Analytical skills

Ability to isolate and solve problems and to follow predefined processes

Excellent communication skills

Understanding of enterprise computing environments, applications, and TCP/IP networks and protocols

Knowledge of detecting, responding to, containing, and remediating live security incidents

Industry IT infrastructure monitoring tools and solutions

MS Office
"At HPE, we deliver equal opportunities, flexible work-life balance and constantly evolving career growth as well as competitive benefits, salary and shared values and purpose.

HPE is an equal opportunity employer: minority, female, veterans, individuals with disabilities, LGBTQIA+ and affirmative action. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives and skills. We do not discriminate and all decisions are made on the basis of qualifications, merit and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. "